Hotel Operations Manager

Company Overview:

Maxwell Bruce?s Client is a dynamic growing, market leading Hotel company looking to add to their dynamic team in the Central Belt. The Company is leading the way in the market with their progressive expansion of their new property portfolio and development of existing Hotels.

Role Description:

Working as a key member Hotel management team, you will ensure that in concert with the General Manager of the Hotel, which you lead from the front; and ensure the delivery of a consistent quality service standards exceeding guest?s expectations of the Brand.
You will ably achieve this by leading and setting an example, and working in partnership with all other Heads of Department in the property to provide an evolution to a seamless 5 star experience and promote innovation and positive development of the teams within the property.

Key Responsibilities:

Establish individual performance levels with the team and Head of Department regards, regulatory, statutory and local requirements for upkeep, maintaining and setting of Quality service levels and goals.
Develop the existing team, support, mentor and coach where necessary to encourage internal growth, career succession planning; within the property and brand.
Be focused, knowledgeable of all aspects of Food and Beverage delivery; and be able to demonstrate passion, understanding of current food trends.
Be integral on Recruitment and selection for the Business as it develops, and ensuring the right capture of talent in line with Business requirements and culture.
Have excellent communication, administrative and demonstrable interpersonal skills.
Possess excellent IT skills, and broad understanding of Hotel PMS systems; especially MICROS or similar.
Have past experience of overseeing and planning for CAPEX projects.
Able to feedback issues and shortcomings to the HOD team for resolution.
Communicate MI reports and progress to senior management.
Ensure that products and associated documentation meets quality system requirements.
Ensure that business goals and needs are met on quality and fiscal performance.
Essential that you are commercially aware, savvy, and have an eye for detail.

Key Areas of Responsibility:

Daily all operational areas of the Hotel, HOD?s and respective teams.
Ensuring that all opportunities to maximise fiscal opportunities/goals are met, and acted upon via the staffs.
Quality control of all aspects of the services to guests are met, and where possible exceeded by the team members.
Maintain Brand standards and promote best practices at all times.Guest in
interaction, promoting the right culture and atmosphere through the team.
Management of CAPEX projects and planning delivery of services around any building disruptions to completion of works.
Implement measurable improvements to all areas of the Hotel, by innovative thinking and working in partnership; with both internal and external stakeholders.

The Person:

* 5 years? experience in a 4/5 star Operational role
* Possess a tenacious, positive, pragmatic outlook.
* Be able to work with own initiative, and take ownership of decisions made to effect business outcomes.
* Knowledge of Health and Safety and risk management processes.
* Driven personality to look to achieve a GM role in 2 years.
* Attention to detail and accuracy.
* Good communication skills with ethnically and culturally diverse groups.
* Innovative and proactive approach to problem solving.
* Ability to respond quickly when faced with change.