Jobseeker help centre

Questions about searching, applying or your account?

Clear answers for candidates using DefiniteJobs, from creating an account to managing applications, CVs and alerts.

Showing all questions

23 answers covering the current candidate experience.

01

Getting started

Account and access

Create your account, sign in and manage the essentials.
1 Is DefiniteJobs free for job seekers?

Yes. Browsing jobs, creating a candidate account, uploading your CV, saving jobs, setting job alerts and applying are free. The £4.99 CV Improvement service is optional and separate from your free account.

2 Do I need an account to search for jobs?

No. You can browse and search vacancies without signing in. A free candidate account is needed to use features such as Quick Apply, saved jobs, job alerts and your application history.

3 How do I create a candidate account?

Open the Sign Up page, select Candidate, then enter your email address and create a password. You can also create an account while using Quick Apply on an eligible vacancy.

4 How do I sign in or reset my password?

Use the Sign In page. Select Forgotten password? and enter the email address connected to your account. Check your inbox and junk folder for the reset email.

5 How do I change my password while signed in?

Open Change Password from your account menu and follow the instructions shown there.

02

Finding work

Searching and applying

Understand where applications go and what DefiniteJobs can track.
1 How do I search for a job?

Go to Browse Jobs. Search by job title, skill, company, town or postcode, then use the available filters to narrow the results.

2 What is Quick Apply?

Quick Apply is available on eligible vacancies. It lets you upload your CV and submit an application directly through DefiniteJobs. If you are new, you can create your candidate account during the same process.

3 Are all job applications completed on DefiniteJobs?

No. Some vacancies use DefiniteJobs Quick Apply, while others send you to the employer’s own website. Once you leave DefiniteJobs, the employer controls that application process and its privacy terms.

4 Where can I see the jobs I have applied for?

Open My Applications while signed in. It records applications submitted through DefiniteJobs. Applications completed on an external employer website may not appear there.

5 Will DefiniteJobs tell me whether my application was successful?

Recruitment decisions are made by the employer. If an employer wants to progress your application, they will normally contact you directly using the details supplied with your application.

6 Can DefiniteJobs give me an employer’s private contact details?

No. Please apply using the method shown on the vacancy. Any public contact information supplied by the employer will appear in the job advert or on the employer’s application website.

03

Your information

CV, profile and privacy

Keep your details current and understand how your CV is used.
1 How do I update my profile or replace my CV?

Sign in and open My Profile. Use the profile editor to update your personal details, profile photo and CV, then save your changes.

2 Which CV file types can I upload through Quick Apply?

Quick Apply accepts PDF and DOCX CV files. Use a clear filename and make sure the document opens correctly before uploading it.

3 Do I have to upload a profile photo?

No. A profile photo is optional. You can apply with your CV and account details without adding a photo.

4 Who can see my CV and contact details?

The employer receives the information needed to review an application you submit. If you select the option to make your CV available for similar roles, authorised employers and recruiters may also find it through candidate search. Your CV is not displayed to ordinary visitors as a public download.

5 What is the free CV score?

The free CV check reviews areas such as ATS readability, keyword strength, formatting and recruiter clarity. It is guidance only and does not guarantee an interview or job offer.

6 What is the £4.99 CV Improvement service?

It is an optional paid service that improves the wording, structure and keyword strength of your CV. The service currently accepts a DOCX file, and the completed CV is sent separately by email within the stated delivery period of up to 24 hours.

04

Stay organised

Saved jobs and alerts

Keep useful vacancies together and control the emails you receive.
1 Where can I find jobs I have saved?

Open Shortlisted Jobs while signed in. A job may no longer be available if the employer closes it or the advert expires.

2 How do I create, edit or delete a job alert?

Go to My Job Alerts. From there you can add a new alert and manage alerts already saved to your account.

3 How do I stop marketing or job-alert emails?

Delete or update saved alerts from My Job Alerts. For newsletters or other marketing messages, use the unsubscribe link included in the email.

05

Account support

Deletion, safety and help

Protect your account and know what to do when something looks wrong.
1 How do I delete my DefiniteJobs profile?

Sign in and open Delete Profile. Read the confirmation carefully before continuing. Account deletion is intended to be permanent and may remove access to your stored profile information.

2 Should I ever pay an employer to apply for a job?

No legitimate DefiniteJobs application requires you to pay an employer simply to apply. Be cautious if anyone requests money, banking credentials, gift cards, cryptocurrency, or identity documents before a genuine recruitment process has taken place.

3 How do I report a suspicious vacancy or get account help?

Email admin@definitejobs.co.uk with the job title, company name, page link and a short explanation. Do not send passwords, payment-card details or other unnecessary sensitive information.

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