Customer Service Support

Customer Service Support

5+ Month Contract – to start immediately

Up to £120/day (12 hour shifts including nights – 7 days on and 7 days off)

Based in Milton Keynes

Our client is a well established Nationwide Rail company whose professionalism and well respected name have been instrumental in their success. They provide an exceptional service to their customers and are focused on continually improving this.

The role:

To act as a single point of contact for real time reporting of nominated events

•Provide effective customer support for nominated events reported

•On behalf of customers, meet their specified requirements and follow through to identification of owner.

•Accurately record, risk rank & assign all events with all of the relevant information.

•Adhere to reporting processes relevant to each nominated event, including any escalation arrangements

•Provide management information, either time specific or ad hoc to meet business requirements

•Maintain the real time operation of Network Rail systems to manage data capture and reporting.

You will need:

Essential

You must have a strong and varied customer service background, preferably with some emergency services or engineering experience.

•Ability to understand customer requirements and determine support requirements

•Excellent telephone manner & good customer service.

•Familiarity with methods and techniques used to report progress of activity against reported events.

•Able to work well within a highly disciplined team under pressure

•Ability to prioritise competing issues

•Proficient in the use of Windows XP, MS Outlook, Word and Excel

•Keen eye for detail

•Excellent reliability and time keeping

•Team player whilst able to also work on own initiative.

•Previous call handler experience

Desirable

•Good understanding of SLAs and Metrics associated with Service Desk Delivery

To apply for this position contact Linda Davison by emailing your C.V to linda. uk. com

The partnering concept promoted by Vital means that we work together with candidates and clients
to achieve your career and recruitment objectives. For clients the result is cost effective, culture-compatible solutions that make staff selection, recruitment and retention far easier.

For candidates it means a personal and professional relationship that will help you through every stage of obtaining your ideal job and pursuing your career goals.

Our commitment to both candidates and clients is equalled only by our professionalism and dedication to providing the best possible service.