Customer Service Management Team Administrator

Management Team Administrator

Leeds city centre

£18,500 – £22,000

In this role you will work pro-actively with the Customer Service Management Team, enabling the Management Team to work towards the company’s objectives in the most efficient manner and focus on improving the customer experience at all times. You will ensure all business and administration support duties are completed as per objectives and timescales, including:

Duties & responsibilities:

Produce Customer Service MI and distribute as directed by line manager
Produce and prepare information for meeting packs and business updates as required
Collation and production of reports for distribution within the business
Support and planning of Colleague Engagement initiatives, Reward and Recognition, Incentive days and Monthly Management Meetings
Ensure that invoices are correct, logged, authorised and then actioned for payment
Collate and report as appropriate, the departments reporting requirements i.e.: Sickness/ Holidays/ Costs vs budgets/ Expenses
Check that holiday/lieu requests are in policy and refer to relevant team manager for approval.
Producing summary data for areas of responsibility, assisting other departments with requests for information or queries and assisting in the extraction and analysis of data from departmental projects
Collate and action stationary requirements
Arrange meetings, take and update actions, e-mails, booking venues and hotels, update packs, filing
Create power point presentations to a corporate standard as required
Preparing meeting packs for the Customer Service Management Team, collating MI, producing documents
Organising and coordinating any colleague engagement sessions
Provide administration support across the business in absence of the other team administrators or PA’s
Processing all incoming invoices, raising purchase orders where required to ensure all payments are made on time
Claiming expenses for the Customer Service Management Team
Ensure compliance with all relevant legislation and specifically that which relates to Data Protection, Money Laundering, Health and Safety, Bribery Act and Treating the Customer Fairly (‘TCF’) and attend update training as may be required from time to time
Responsible for preparing for all 121’s and keeping your personal development plan up to date at all timesPerson Specification

Business Support/ Administration background
Organisation and planning of business support and administration duties
Good literacy and numeracy skills
Building relationship across different departments and all levels
Communicating at all levels within the organization – verbal & written
Extensive experience of Microsoft Office application Word / Excel / PowerPoint / Outlook
Effective listening & questioning skills
Ability to work on own initiative and in a pro-active manner
Resilience in the face of pressure or set backsThis is a fantastic opportunity for a large financial organisation in Leeds city centre.