Customer Service Assistant
Full job description
Pertemps Commercial
Salary: £26,000 per year
The Role:
Customer Service Assistant
To answer incoming phone calls and transferring these in line with company procedures and provide administrative support to the team to ensure exceptional customer service is delivered.
To respond to telephone enquiries and transfer calls to the correct person/team or voicemail.
To respond to email enquiries and transfer emails to the correct person/team within defined timescales.
To provide accurate information, on Society’s products and services.
Ensuring the customer journey results in good customer outcomes.
The security of customer and employee data.
Being an ambassador for the good name and reputation of the company.
The embedding of brand values within day to day activities.
Embracing change and encourage others to do so.
The Company:
My client is a market leader in the financial sector who are proud of their knowledgeable intermediary mortgage team, who on average have over 28 years mortgage experience. This is an excellent opportunity for the right candidate to grow and learn within the financial industry.
The Person:
You will have previous experience working within a customer service environment.
In return, you will benefit from working in a prestigious, professional and successful working environment, with excellent training and support opportunities and progression.
Interested? Click ‘Apply’ now for an immediate interview!
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