Customer Service / Sales Administrator

Salary: £26,000 per year

Are you passionate about Customer Service? Do you want to work for a market leading brand, ensuring that their customers receive customer satisfaction every time? Do you want a working environment as luxurious as the products you are working with? Our rapidly expanding client require a candidate who is experienced in dealing with customers, taking ownership and resolving queries and completing administrative tasks all while displaying empathy. In return, you will work in newly renovated offices, some of the nicest I have seen within this sector.

Salary: £26,000per year, Free parking, 24 days holiday plus Bank Holidays

This client are really looking for a superstar – someone who will go the extra mile to resolve a query. This role will involve taking about 30 inbound calls a day and liaising with internal teams to ensure all questions can be answered. The client will put you through an excellent training program, allowing you to witness the manufacturing stages of their products to give you an excellent understanding of the process, in turn allowing you to be incredibly knowledgeable in your day to day role.

You must be an excellent communicator – this can come from your previous experience of being on the telephone, or from face to face retail customer service, as long as you can back this up with previous administrative duties.

Other duties may include:

Preparing correspondence
Organising orders eg for delivery or collection of products
Data input of returns/credits etc
Attending client visits both on and off site
Creating Sales orders for the database
Supporting the field Sales Executives
Dealing efficiently with retailer and consumer phone queries
Ensuring high level of customer service and ownership of all situations
Investigate thoroughly each customer complaint and find a resolution
Maintaining departmental email management
Retaining full product knowledge in order conclude manufacturing faults
Support the customer service manager with projectsPlease only apply if you have previous Customer Service or Sales Administration experience gained in Manufacturing or Retail or relevant industry.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.