Home-Based Customer Service Adviser – Insurance

Do you want to work for a leading brand that’s known and valued by millions from the comfort of your own home, then this is the place to be. Sensée connects customer service centres to home-based customer service advisors.

To ensure that our client stays at the top of its game, we are focussed on delivering world-class customer service, therefore we’re looking for enthusiastic individuals who put the customers first, enjoy problem solving, are proactive and can use their initiative to exceed customers’ expectations to join us now!

Your role will be to handle customer demand across our client’s motor insurance product which will include; assisting customers with the buying, servicing and renewal aspects of their journey & processes.

We can offer you a virtually enjoyable place to work, with state-of-the-art technology, innovative systems and processes and a collaborative working environment. But more than that, there’s no getting away from the importance of the work we handle. Our advisors have a massive contribution to our overall performance, their dedication, accuracy, manner and passion all goes towards delivering an experience our customers enjoy.

You will need to have excellent communication skills, accurate data entry skills, responsibility, adaptability, confidence, as well as the ability and a strong motivation to work from home.

As you will be working from home, PC literacy, high flexibility in your schedule, good organisation, independence and self-reliance are essential.

Starting Salary

Starting £26,000 per year + up to £26,000 per year bonus

After successful completion of probation: £26,000 per year + up to £26,000 per year bonus

After twelve months, subject to performance: £26,000 per year + up to £26,000 per year bonus

Working Hours

You will be taking inbound calls from your home-office on an Annualised Hours Contract Basis.

Annualised Hours means that if you are employed to work a set number of hours per week (your Contractual Hours, to be agreed with you during recruitment and which can vary from 20 to 30 hours per week), during “off peak weeks” you will be required to work less hours per week (around -15%), and then during “peak weeks”, you will be required to work more hours per week (around +15%).

Working Hours:
• Monday to Friday 8am – 8pm
• Saturday 8:30am-5pm
• Sunday and 10am-4pm

Peak Times:
• Monday to Friday 8am – 12pm and 5pm – 8pm
• Saturday and Sunday 10am – 2pm

Mandatory Shifts:
• Monday 8am-12pm
• A minimum of 2 evening (5-8pm) shifts per week
• A minimum of 2 Saturdays and 2 Sundays each given month

The above may change depending on client’s requirements which are driven by customer demands.

You will need to provide a quiet and secluded home office equipped with a dedicated telephone line, a dedicated wired broadband connection, a dedicated to work PC (desktop) and a telephone handset with headset, all meeting our required specifications.

You will also need to attend a mandatory paid full time 6 weeks training course to be delivered virtually over set shifts.

Pre-Employment Checks

We will conduct the following background checks:
Establish your legal right to work in the UK
Verify your last two years activity
Carry out criminal history checks
your details against a fraud prevention database
Carry out a credit check, which will check for county court judgements, bankruptcy and individual voluntary arrangements

If you do have any county court judgements, have been made bankrupt, have an individual voluntary arrangements or criminal conviction, this does not necessarily mean that we cannot consider you for the role. A decision would be made depending on your circumstances and the role in question.

CIFAS

Please note that Sensee is a member of CIFAS and therefore we will check your details with/against fraud prevention databases.
Should our investigations identify fraud or the commission of any other criminal offences by you when applying for, or during the course of your employment with us, we will record the details of this on the relevant fraud prevention databases. This information may be accessed from the UK and other countries and used by law enforcement agencies and by us and other organisations to prevent fraud.

Please contact us if you want to receive details of the relevant fraud prevention databases through which we share information.

Sensée is an equal opportunities employer and welcomes applications from all sections of the community.