Account Manager

The role will be responsible for developing new and existing relationships in one of their key partner sectors hotel and hospitality.

The Account Manager will implement the hotel/hospitality account plan (sales and training) across their customer base including independent hotel accounts and large 3star + groups. The role will be responsible for the achievement of budget, forecast turnover and profitability targets and the annual growth for each account.

Day to Day Duties include:

– Manage account relationships with key stakeholders ensuring customer needs and expectations are met 
– Achieve budget, forecast turnover, profitability, strategic and growth targets for assigned hotel accounts
– Create and implement annual and three yearly plans for each hotel/hospitality accounts with focus on stretched targets, new business opportunities and joint initiatives
– Manage relationships with hotel buyers/housekeepers and other key decision makers to ensure multi-disciplinary contact with those accounts
– To promote other income generating schemes in conjunction with hotel room/hospitality sales
– Generate new business through approaching new agreed accounts and achieve targets accordingly including other revenue streams such as cruise liners, apartments, student accommodation, interior designers and private yachts
– To be the interface between the hotel/hospitality accounts and all internal departments to ensure key objectives delivered
– Journey cycle plan and visit hotel/hospitality accounts regularly with focus on multi-channel communication and training
– Lead customer account planning cycle and forecasting process ensuring customer needs and expectations are delivered
– Provide quarterly reports to the Board on competitor activity and market intelligence
– Undertake ad hoc projects and trade shows

Background:

– A proven track record in sales and account management
– An understanding of the hotel and hospitality sector and the hierarchy within
– Strategic and operational focus and willingness to “go the extra mile’
– Previous experience of managing margin and running sales campaigns
– Field sales experience both within the UK and internationally
– Team player with the ability to manage relationships both internally and externally and at all levels

If you are interested in this position, please apply accordingly or contact Ben Fitzgerald on.

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