Account Manager

Salary: £51,600 – £60,000 per year

My client is experiencing a significant increase in bookings due to a huge surge in demand for UK holidays. As such they are undergoing one of their biggest periods of growth to date and are actively seeking the best and brightest local talent to join us in their journey to connect 3 million happy holidaymakers with 35,000-holiday homes by 2023!

Position: Account Manager / Retention Specialist

Location: Chester, Hybrid working (mix of onsite and remote)

Salary: 19.750 Pounds per annum

We are now looking to add an Account Manager to a fast-paced, dedicated Owner Performance team to ensure the development of strong relationships with the property owners allowing to maintain high owner retention rates and control and improve the quality of the property portfolio.

The role of an Account Manager will be to maximise owner performance, retention and satisfaction whilst proactively converting any issues (detractors) into solutions (promotors).

This is the perfect opportunity for a motivated and passionate individual to grow their interpersonal skills working closely with our valued property owners to form lasting relationships, build strong rapport and most importantly deliver outstanding, professional advice at all times.

Responsibilities:
– Make proactive efforts to retain existing owners
– Identify any trends and potential risks, recommend solutions and implement them quickly
– Utilise sales techniques and objection handling to overcome situations whilst keeping a long term relationship in mind
– Actively engage with owners in a timely manner
– Create strong relationships
– Offer sound, professional advice over the phone and at times, face to face
– Complete day-to-day tasks within the Owner Performance Team and the wider business
– Recognise any other opportunities, such as extra properties belonging to the owner
– Identify, share and spread best practise throughout the business
– Discuss and implement pricing changes ensuring a logical commercial approach to any discussions
– Demonstrate excellent teamwork

Must-Haves:
– MS Office – Windows, Word. Excel
– Previous Sales or Account Management experience
– Able to build, manage and maintain strong relationships
– Excellent negotiator with a commercial background

Hybrid Working: Across the business with a mixture of remote and office working available and will be discussed at the interview

Benefits: Pension

Working hours for this position will be 37.5 per week to be worked Monday – Friday, 9 am-5.30 pm.

Contact Person: Elvis Eckardt