Technical Support Analyst
Full job description
Rockfield Specialist Recruitment
Salary: £26,000 per year
Technical Support Analyst
Up to £19,000
Permanent
Location – Aztec West, Bristol
Are you interested in working in Cloud Computing, have excellent customer service skills and have a passion for IT?
Our client needs several keen and capable IT Support Analysts (1st and 2nd Line) to support across a range of products including Microsoft 365.
You will be offered full training and support, but the successful candidate must be able to demonstrate proven experience of working in a customer service background and/or working within a 1st / 2nd line support function to support the speed of learning.
Key Responsibilities:
• Liaise with customers to help diagnose problems
• Resolve problems directly where possible
• Log issues with appropriate channels
• Maintain ongoing communications with customers until resolution
Key Skills:
·Proven experience working with a technical support role
• Superb customer service skills
• Excellent telephone manner
• A sound understanding of Windows 7/Windows 8
• A knowledge of Office 365 or Cloud computing would be an advantage
If you are interested in this truly exciting opportunity and would like more information, then please for immediate consideration.
To apply for this job please visit definitejobs.co.uk.