Technical Customer Service Advisor
Full job description
Bespoke Personnel
Salary: £26,000 per year
Customer Service Assistant (technical) £ Hemel Hempstead
* Provide End User / Customer 1st level technical troubleshooting assistance by telephone / email. Identifying problem causes and offering solutions where appropriate.
* Escalation and tracking of 2nd level technical issues raised by our End-Users, Customers and Regional Service Partners. Understanding the technical elements of the problems is essential to managing the solution.
* Managing the End-User / Customer expectation to turn a potential negative situation to pleasurable service experience.
* Data Entry into our RMA Database to record and track all repairs, ensuring that all technical details are recorded precisely and accurately to assist the Repair Technicians in the Workshop.
* Provide End-Users and Customer quotation for Out of Warranty work.
* Processing End-User / Customer payments for Out of Warranty work.
* Processing Spare Parts Orders
* Spare Parts Inventory Management ensuring that they have the right volume of spare parts on hand to enable them to provide fast repair times.
* Check incoming monthly Invoices that they arrive in a timely fashion and that they correspond with the appropriate repairs for each given month.
* General office duties.
Candidate Specification
* Excellent written and oral communication skills.
* Good Interpersonal and Customer relationship building skills
* Excellent PC skills with proficiency using Word, Excel and Email.
* Strong technical aptitude
* Logical thinker with excellent problem solving skills.
* Attention to detail and accuracy being paramount
* Ability to manage and prioritise multiple tasks.
* Neat, tidy and organized worker.
* Experience working in a similar environment.
Urgent position. Immediate start!
Working for an expanding international company within a small team.
50% wfh / 50% office based
To apply for this job please visit definitejobs.co.uk.