Technical Customer Service Advisor
Full job description
Blue Octopus Recruitment Limited
Salary: £26,000 per year
We are looking for a Technical Customer Service Advisor to join us in Nottingham as the main point of contact between the company and our engineers and customers.
Working with and across multi-disciplined teams to provide key information, support and guidance, you will provide fast and friendly support and guidance to engineers and customers via phone and/.
Troubleshooting and fault finding through applied route cause analysis, you’ll act as a point of escalation for technical issues, identify process improvements and provide coaching and mentoring to new members of the team. You will need to collaborate and work with other people and teams in order to deliver and execute solutions quickly – this is not a typical Call
Centre role.
The successful candidate will have a logical and analytical mindset, along with strong interpersonal skills, aligned to troubleshooting; resolving issues with minimal delay in order to delight your customers and colleagues. Able to multi-task while being flexible, adaptable and agile, you will have excellent written and communication skills in the use of technical language.
Our people and our teams are united in delivering the highest levels of customer satisfaction. We support each other, and you will receive comprehensive blended training, a mixture of technical, side-by side, video and walk through.
To apply, please send through your up-dated CV and covering letter and provide clear evidence of how you meet the criteria used (indicated in the Job Description/ Specification attached).This will give us insight needed into your suitability for the role.
To apply for this job please visit definitejobs.co.uk.