Technical Support Engineer

Salary: £33,600 – £42,000 per year

Do you have a BSc, BEng, MEng or MSc or equivalent in Physics, Electronics or a Life Science discipline?

With some customer service experience, would you relish the chance to utilise your high-tech engineering knowledge in optics, fibre optics, lasers and electronics to provide high-quality, front-line support?

As the Technical Support Engineer you’ll be good at gathering technical information to understand a customer application and then identify solutions to troubleshoot problems or come up with alternative ideas.

What the Technical Support Engineer role involves:

• You’ll provide technical support for their high-tech products using your outstanding communication skills via the telephone and email, supporting the UK customer base, predominantly comprising academic, government and commercial sectors
• Working closely with the internal engineering teams and global technical support teams, you’ll find solutions to problems, queries and technical enquiries from your customers
• Utilising customer feedback you’ll have input into product design and new ideas, and assist in developing testing and performance reporting associated with non-conformance
• Identify new opportunities for products through customer conversations
• With focussed product training, you will receive on the job continuous development with the manager and peers, encompassing their entire product range over time
• Occasionally attend tradeshows or customer visits (UK and overseas) for trouble shooting, testing or demonstrating products you may have assisted in building

 Technical Support Engineer skills and qualities

• Bachelor or Master’s degree (BSc, BEng, MEng or MSc) or equivalent industry experience in Physics, Electronics or a Life Science discipline, ideally with knowledge in photonics, optics, fibre optics, interferometry or lasers. This role would suit a recent graduate or more experienced Engineer alike.
• Strong communication ability to provide clear information, combined with customer skills that instil confidence and knowledge
• Computer literate, attention to detail and sound time-management experience

About the company and opportunity:

This role offers a superb career development programme so don’t miss this amazing opportunity to learn from and work with a dynamic and experienced team:

You’ll be customer focussed and technically astute to join this highly successful, expanding and dynamic international business. They have a very forward-thinking management culture, supply technically advanced products around the world to discerning clients. They live and breathe strong core values of customer focus, pride, motivation, respect, honesty, trust and collaboration, supporting and developing their staff to achieve amazing results, often leading to further in-house career opportunities.

Actively interviewing and ready to hire a new Technical Support Engineer immediately so please upload your CV using the links provided now or contact Deborah

Salary and benefits: ££ very competitive with a great benefits package including focussed personal development, 25 days holiday + bank holidays; contributed pension scheme; Life Cover; Private Health Care; Child Care Vouchers; Income Protection and more

Hours:  Monday to Friday 09:00 to 17:30

You must be eligible to work in the UK to apply for this role.

Estrata Recruitment (DB Recruitment Solutions Ltd) is acting as an Employment Agency in relation to this permanent vacancy. We are committed to equal opportunity and diversity. We will hold and use your data for recruitment purposes and in accordance with our privacy policy, a copy of which is available on our Estrata Recruitment website