IT Technical Support

We are now recruiting for a lovely, privately owned business as an addition to their IT Support team.

Job Purpose:
To provide first line technical support for all services supplied by the client..

The key purpose of the role is to engage with the customer and act as a single point of contact until the query is resolved to the customer’s satisfaction.

Main tasks and responsibilities:

• Answering customer queries
• Logging and resolving faults
• Escalating faults with Suppliers
• Managing resolutions of faults and communicating with customers with regard to progress
• Configuring hosted solutions
• Performing config changes
• Configuring hardware
• Testing hardware
• Monitoring and reporting outages
• Onsite installation of customer hardware

It is essential that you can build rapport with customers over the telephone and have a sound background in IT support. Knowledge of Telecoms would be useful and a full driving licence is also essential.

Wavelength Recruitment Ltd is operating as an Employment Agency on this occasion.