Technical Support Engineer

Technical Support Engineer
(Customer Services)
£20 -24k
Newcastle upon Tyne
(North East)

THE COMPANY: My client is a North East based manufacturer of highly engineered industrial components that are sold to end users around the world. They can be used in oil, gas and other process industries as well as a component in other manufacturer’s finished products with a wide variety of applications. The company is part of a British industrial conglomerate that has invested heavily in the UK and has ambitious plans to grow the company substantially.

THE ROLE: Working in the commercial department your role will involve handling in–bound calls, preparing quotations and taking ownership of solving customer’s problems through excellent customer service. Whilst this will form the majority of your job it is important that you can also identify and react to opportunities to increase levels of business with these customers. Once established in the role initiative and self motivation will be rewarded by added responsibilities. The company is based North of the Tyne.

THE PERSON: You will be of HNC/Graduate calibre in an engineering, ideally mechanical, discipline or have a strong and demonstrable technical capability. You will organized, methodical and conscientious. The ability to seek and assume ownership of tasks and objectives is valued and will be recognized. You will need to be able to speak fluent English. As well as coming from an engineering background you will be happy to use your technical knowledge and build a career in a commercial, customer facing capacity medium to long term.

THE REWARDS: in addition to a good salary of between £26,000 – £28,800basic, depending on experience, the opportunity exists to develop the role as you see fit as well as progress within the company in to other commercial functions.