E.on Customer Complaints Advisor

E.ON Customer Service Advisors – Nottingham – Temporary contracts that can lead to a permanent position

A new and exciting opportunity has arisen for Customer Service Advisors in Nottingham!

Due to continued growth, E.ON are looking for a number of Customer Service Advisors to join their new and expanding Customer Service team in Nottingham. You’ll initially work for Manpower on a temporary basis but there’s opportunity to become an E.ON permanent employee.

E.ON is a great place to work; the culture is very open, people are genuinely helpful pulling together to help you succeed. There is free parking, good transport links, an on-site canteen serving hot and cold food and free drinks vending machines.

In this role you’ll also benefit from annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 34 days per annum thereafter (including bank holidays). You’ll also receive a very competitive hourly rate starting at £26,000 and then increasing to £26,000 per year, and will qualify for an annual bonus scheme too.

As a Customer Service Advisor, whatever the issue, you’ll handle it with warmth and empathy, always focusing on the outcome, not who’s at fault. Your goal is to regain trust by being fair and impartial. That means identifying a good solution, keeping the customer up to date with progress and resolving the complaint quickly – or escalating it in turn to someone who can, not forgetting the experience of offering customers the best deal for them and a fair outcome. You will be working within a call centre environment dealing with business customers and the ability to take and handle a large volume of calls professionally is essential.

Ideal candidates will be:-

-Self-motivated
-Adaptable to change
-Able to efficiently organise their time
-Work effectively in a team
-Strong communication skills
-Able to demonstrate exceptional customer service at all times.

Ideally you’ll have some previous experience as a Customer Service Advisor and/or be familiar with working within a contact centre environment is advantageous. You’ll need to be flexible to work between 8am to 8pm Monday – Friday and 8am to 6pm on Saturdays. Working hours require a degree of flexibility as these will be dictated by real business needs.

About E.ON

Millions of people get their gas and electricity from E.ON at home and at work. That makes us one of the UK’s top energy companies. With the energy industry evolving faster than ever, E.ON is leading the change.

They’re always looking to help their customers – whether it’s making bills simpler to understand or developing new apps to help them better control their usage. And its E.ON’s people who are making it happen. They’re a team that works together to come up with bright ideas.

For more information on the vacancies Manpower have with E.ON or just for more information on E.ON please visit