Customer Service Advisor – Phone

Salary: £26,000 per year

This will be a hybrid role, you will be required to work from the office 2 days a week

Our client are a unique multi-sector group operating in Food, Childcare, Travel, Post Office, Healthcare and Utilities, meaning you will get a breadth of experience in a collaborative and fast-moving organisation. 

As a Customer Service Advisor, you will be responsible for:

• Understanding customer needs and identify where customers could benefit from additional products and up-sell accordingly.

• To identify and rectify faults, liaising with our suppliers and other department members.

• Process customer orders for telephone lines, broadband and mobiles efficiently and accurately.

• Ensure effective and timely communication is maintained with the customer throughout the order delivery process.

• Identify customer delivery issues during the provisioning cycle and escalate appropriately.

• To maintain up-to-date and accurate customer information.

• To provide support to our customers via the Live Chat service on our website.

• Identify customer delivery issues during the provisioning cycle and resolve in a timely manners for promoting the Phone Co-operative values and principles whilst providing high quality information and support to our customers. 

About You:

To be a successful candidate for this role you will need: 

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Essential:

• Excellent customer service experience with a telephone manner to match.

• Great problem-solving skills.

• Experience of dealing with customer complaints.

• The ability to assess & retain detailed information.

Desirable:

• Telecoms and/or mobile telephone experience.

• of dealing with multiple systems and processes.

• Complaint response writing.