Customer Service Advisor – Automotive

Salary: £30,000 per year

Aftersales customer Service Advisor – Killingworth – Small modern office – Small team – Great lads – Automotive sector. Growing thriving business.

Like dealing with people, sometimes not so nice people? Like the challenge of putting out fires, calming people down and managing expectations?

Arranging and coordinating with the main site regarding post sales service and experience? READ ON!
Negotiable salary up to £30,000 plus bonus – Monday to Friday – Hrs to suit (within reason)

The Role:

* A telephone based customer service role in the automotive sector dealing with post sales queries

* Sorting customer issues post sale

* Arranging and coordinating with the Aftersales manager and GM repairs, bookings, temp vehicles and more

* Working in the aftersales office in Killingworth with a small team

* A varied role with the opportunity to grab in and make it your own

* As with any customer service, post-sales support role – A % of the customer base needs defusing

The Person:

* You will have done a telephone customer support – B2C role previously and enjoyed the type of empathy and people skills needed

* You will have backbone, not be easily offended and be able to deal with all sorts of people from all backgrounds

* You will have common sense and initiate and be able to see and hear when customers are taking liberties but also handle this super professionally

* 5 star aftersales customer service is essential so your skills and experience must match up to this.

* Commutable to Killingworth daily – 5 days a week.

* You must have pride in your work, be reliable and a team player

The Package:

* Up to £30,000basic salary plus bonus

* 21 days holiday plus bank holidays

* All equipment necessary to do the job

Genuine career role in a growing business that will double the size in the next 5 years.