Customer Service Assistant / Advisor / Housing Repairs

Customer Service Assistant / Advisor / Housing Repairs
Manchester
Salary: £26,000 – £28,652per year
12 Month Fixed Contract

Our client owns and manages nearly 5000 high quality homes across in Manchester, Stockport, Tameside and Trafford.

They are expanding their in-house maintenance team following a joint venture with another local housing association.

As a result they are looking for Customer Service Assistants to join their Direct Labour Service. The successful candidates will deliver a comprehensive, efficient and effective customer service experience, providing information and support, liaising with tenants, colleagues and contractors.

As a key member of the team you will be the first point of contact dealing with general enquiries related to repairs, making appointments and managing trade operatives’ diaries. You will also deal with general enquiries related to repairs including the monitoring and processing of material orders.

The ideal candidate will have experience within a similar role, able to use ICT systems with knowledge of housing management systems for repairs. An organised individual, you will be able to respond efficiently and effectively to the demands of the role, prioritising your workload to ensure that it is of the highest standard.

Our client is looking for exceptional communicators who can respond to queries from tenants, colleagues and contractors. As a first point of contact you will be a true ambassador for the organisation, demonstrating an excellent understanding of the importance of the customer experience and championing our commitment to ensuring excellent customer service.

You will enjoy an excellent benefits package including a pension scheme and generous holiday entitlement.

Our client welcomes applications from LGBT people as they are currently under-represented in their workforce.

(Date to be confirmed)