Customer Service Advisor / Sales Order Processor

Salary: £27,600 per year

Order Processing:

• Day to day processing of sales orders received via email, fax or telephone, using GP system
• Inputting orders
• Communicating with customers regarding special requirements for delivery, restrictions and charges
• Allocating hauliers to the consignment
• Processing proforma orders and taking payments
• Administration on web portal system for hauliers
• Processing orders for export customers including relevant paperwork
• Requesting production plans from the warehouse
• Allocating stock to the orders ready for picking

Call Handling:

• Answering incoming calls both internal and external
• Handling queries and taking verbal orders where necessary
• Making external and internal calls, gathering and relaying information

Complaint Handling:

• complaints via telephone, email and fax, investigating and reconciling
• Completion of complaint form, complaint log and service report
• Reconciling complaint following outcome via GRN, Credit note, replacements
• Invoice queries relating to deviations

Office Administration:

• Assisting in general administration including price files, samples, point of sales,
• Reconciliation of house builders quarterly rebate claims
• Processing & printing of key account pallet labels

Hours of Work:

• 08:30 – 17:00 Monday to Friday