Operations Manager

UP TO £10K RELOCATION AVAILABLE

As Operations Manager, working closely with the DC Manager, you will ensure that the activities within your area (Distribution or Home Shopping) meet, and exceed, the needs of our Omni-channel customers. This will be delivered through efficient running, and improvement of, logistical processes, supported by motivational leadership.

Responsibility for up to 250 employees to ensure that goods inwards and outwards are managed, stock replenished and available for pick and pack, within agreed time scales.

Support the DC Manager by implementing DC plans, customer service and business opportunities

Ensure that the short to medium term service requirements of the business and our customers are met

Manage an established team of Shift Managers, Team Leaders and colleagues to efficiently run activity areas (eg inbound, pick/pack, outbound), to ensure that department targets, measures and objectives are achieved, and reviewed for improvement

Set expectations, train, motivate, coach, mentor and support the leadership teams to ensure performance in terms of skills and behaviour is maximised, taking action as appropriate. This support and development of individuals must be structured to deliver a sufficient supply of quality colleagues to support a sustainable succession plan for the department

Ensure company and legal health and safety standards are maintained at all times by promoting a positive H&S culture. This will include producing action plans and ensuring these are conducted, eg covering risk assessments, auditing, analysis and post investigation action sign off. A safe, clear and clean working environment must be maintained at all times

Utilise annual budgets and plans provided by the DC Manager to ensure week to week, month to month efficient operation of the department. This will involve tracking various plans and making suggestions for improvement (eg recruitment plans, skus plans, order plans, space optimisation plans). Support the DC Manager with medium to long term planning

Undertake short to medium term projects along with managers and colleagues from other departments; forming project teams with stake holders and presenting findings, including ROI analysis. Support the DC Manager with longer term or more complex projects

Ensure legal and procedural compliance across the departmental processes

Utilise effective cost control across the department and ensure monthly/annual departmental budget is adhered to, liaising with the DC Manager regarding additional requirements

Maintain relationships, and liaise with, 3 rd party contractors to maximise productivity and service levels (eg transport, engineers, 3 rd party logistics companies)

Ensure that the departments training and development plans are produced, delivered through internal/external resources to agreed timescales, and analysed. Produce and deliver training sessions

Support development and implementation of operational improvements. Support a Continuous Improvement framework for the department by encouraging colleague participation in method improvement, to ensure that our processes, team working and productivity are enhanced

Ensure that communication is conducted in an appropriate manner, with colleagues and internal customers, at all levels through the use of a variety of mediums including written, verbal and digital

Ensure that any disciplinary or grievance procedures are handled in accordance with the company policies and appropriate legislation

Ensure that our stock processes are robust and traceable and that stock and equipment is kept in a safe and secure manner at all times

Promote and demonstrate the company essence and ensure that the department has a positive effect on customer relations and that the team can deliver customer satisfaction

KNOWLEDGE, SKILL AND EXPERIENCE REQUIRED

Of graduate calibre or equivalent experience

A minimum of 5 years experience in an operational leadership role, within warehousing and/or e-commerce despatch. Previous experience of leading a large colleague base through change is desirable

Commercially and operationally astute, with an understanding of general business principles

A methodical/analytical approach to work flow and short to medium term planning is essential, with the ability to work under pressure to meet deadlines and delegate appropriately

Leader and people motivator, with excellent interpersonal skills, able to effectively communicate at all levels

IT literate, with current WMS working knowledge

Previous project experience

Coaching and motivational skills to help the leadership team keep focused on achieving a good output performance in what can be a repetitive environment.