Operations Manager

Salary: £60,000 – £66,000 per year

Originally founded more than 20 years ago, my client is a market-leading company operating as a single source solution provider, offering comprehensive and bespoke facilities management and cleaning services in the heart of London. From humble beginnings, they have enjoyed impressive organic growth across a diverse array of demanding luxury retail and sophisticated commercial clients that includes over 150 blue-chip companies with both retail and office sites. The company continues to grow, remaining firmly in family hands. Their principles of twenty years ago remain the same to uphold the highest levels of service, quality, reliability, flexibility and environmental Sustainability. The staff have pride in the company which results in a low staff turnover. Currently I am working in partnership with them to find an industry experienced Operations Manager.

The Operations Manager role is a pivotal position within the company with broad responsibilities with the overriding task being to assist the Managing Director in the day to day management of the company and the ongoing operational development and growth. This role requires a hands on approach and flexible approach (for example being in the field at 6.00 am). The role holder will oversee an operational team currently comprising of an Area Manager (with a second to be appointed), two Area Supervisors, a head office based Operations Co-ordinator, Site Supervisors and Cleaning Operatives. The company employs circa 220 staff. The role will also include reviewing operational procedures and where required devising and implementing change, ensuring contractual standards are met and exceeded, meeting clients, resolving any issues that may arise, spotting training needs, overseeing Health and Safety (such as risk assessments for new sites), quality and environmental impact and looking at new opportunities for additional income. 

Candidates for this Operations Manager role should have the following attributes

• Capable of providing inspiring and effective team leadership
• Possess an entrepreneurial spirit
• Be looking for a long term position which will develop in line with the business’ growth
• Have previous experience in working in an SME or family business
• Have a hands on and flexible attitude to work
• Possess a broad knowledge of the soft services sector
• Be capable of reviewing procedures and where required devise and implement improvements
• Have H&S and environment knowledge
• Have a passion and love of the cleaning industry
• Experienced in contemporary industry software
• An ability to speak Spanish would be useful but is not essential

Salary £60,000 – £66,000, annual, bonus, 28 days holiday, pension, gym membership (please note due the Central London location of the company and their clients transportation is to be decided). 

We do try to reply to each application personally, however as you can appreciate we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore if we do not contact you within seven days your application for this particular role has not been successful. However we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.