IT Support Engineer
Full job description
AR Hine Associates
Salary: £26,000 – £27,600 per year
Roles and Responsibilities
* A good IT technical knowledge across multiple technologies including Azure and Office 365
* Follow processes and procedures to agreed standards of quality, service, and security by managing, monitoring and updating all tickets within SLA
* Assist in maintaining the FreshService ticketing system, including updating the asset register
* Rollout and support a variety of computer equipment including tablets and smartphones
* Assist other Technical teams with Project work whenever necessary
* Some out of hours’ work may be required.
* Assist in maintaining knowledge guides for support team and end user guides
Candidate Requirements/Competencies
* The ability to work in a fast-paced dynamic environment where priorities can quickly change
* Good knowledge of desktop support and supporting Windows operating systems
* Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff both verbally and in writing
* An ability to prioritise and schedule work is essential, within a high-pressured environment
* Good customer service experience
* Good working knowledge of ticketing systems and good understanding of incident and request management processes
* Knowledge of IMCD – for user access and desktop installs, moves, changes and deletions
Candidate Desirables
* Relevant IT Qualification(s)
* Minimum of 3 to 5 years of experience is a must.
* Experience working with one, some or all of the following technologies – Mimecast, Forcepoint, Azure, Cisco Meraki Office 365, FreshService, LANsweeper, In-Tune
Experience working in an ITIL environment
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