Technical Support Engineer

Salary: £48,000 – £60,000 per year

Technical Support Engineer

Full Time Permanent

£48,000 – £60,000 per annum

We are honoured to be recruiting for a global leader in their sector. Due to continued expansion, they are looking to recruit a Technical Support Engineer.

This job would be ideal for an engineer with an electrical / mechanical background who is looking for an office based role. Hybrid, working from home option available.

The purpose of this role is to help the end-user when their machine has a fault / broken down. You will help them on a technical level to assist remotely.

Technical Support Engineer Tasks –

• Providing end-user support remotely
• Producing documentation and knowledge-based articles where required to help rectify the fault
• Managing personal ticketing queue, ensuring all tickets are progressed and updated at regular intervals
• Supporting the Installation and Service Manager with daily duties, including but not exclusive to; scheduling and dispatching field technicians, quoting service visits and inspections, organising tools and parts for onsite jobs
• Supporting Service Level Agreements ensuring customer response by agreed SLA time
• Analysing all service visit reports to ensure recommendations have been executed

Candidate Requirements –

• Previous engineering experience so you can understand technical drawings, documentation etc
• Customer focused
• Good IT skills
• Able to work in an office environment

This is a fantastic opportunity to join a global leader. If you re interested then please submit your CV for immediate consideration.

Thank you.

Ref – Technical Support Engineer 44 Technical Support Engineer