IT Support Analyst

Salary: £330 per day

IT Support Analyst

York – 6 Month Contract (On-site)

£330 Per Day Inside IR35

Fruition IT are recruiting for a 1st / 2nd Line Support Analyst for a well renowned transport organisation looking to grow their team with fresh new talent. This is a great opportunity to develop your IT skills and work for a company committed to developing its brand through innovation.

What you will be doing

• Be the first point of contact for all inbound customer calls/ emails received into the main support in box for both the infrastructure and applications department.
• Support all requests including, triaging, resolving and fixing issues where needs be. You will need to confidently escalate issues onto third-parties or relevant members of the team.
• Performing fault diagnostics to provide 1st/2nd point resolution for any customer issues, escalating to 3rd line teams when a fault cannot be resolved.
• Liaising with the customer at regular intervals in line with processes ensuring all requests, orders and faults are logged onto the internal help-desk system.
• Manage and pro-actively ensure that timely and appropriate updates are communicated back to customers.
• Ensuring resolution of any open tickets is managed in a timely and efficient manner.
• Ensuring requests, enquiries and faults are picked up from the queue and the client is provided with a response within SLA’s.
• Assist in resolving customer queries, identifying when issues are going to have an impact on performance and when there is a need to escalate to more experienced colleagues.

What they are looking for

• Good level of knowledge Windows 10, MS Office, Microsoft 365 (Office 365), MS Defender and In-house web applications.
• Previous IT Support experience, problem solving and troubleshooting skills
• General Tech stack including: Active Directory, Office 365, Windows
• Hands-on experience with hardware decides such as Printers, Laptops and Scanners.
• Technical knowledge and understanding with Azure, Microsoft End Point Manager and SQL reporting services would be a bonus
• Basic Networking Skills are desirable
• A Can-Do attitude and willingness to learn
• Good communication and organisation skills

please apply more

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.