Housing Officer

Salary: £42,000 per year

Our client has a permanent vacancy for a Housing Officer with solid affordable housing experience and a CIH Level 3 qualification or equivalent. You’ll have a basic knowledge of Housing Law and an awareness of Current Housing issues to ensure the smooth running of several East London based blocks.

You’ll act as primary officer for every tenant, undertaking daily contact with them and their representatives concerning any aspect of housing management and conditions of tenancy, including property inspections, tenant visits, advice on maximising income, conversion of introductory tenancies to secure tenancies, attendance at evictions and minimising arrears levels.

Suitable applicants will have experience of dealing with Customers in one-to-one situations and responding to customer enquiries by telephone, email. You’ll take responsibility for delivering an excellent service to meet the needs of internal and external customers.

You’ll be trustworthy with strong work standards & ethics and able to make sound judgement in challenging situations. Be a confident person with strong interpersonal skills to liaise with numerous stakeholders and resolve situations effectively, tactfully and with minimal conflict while maintaining positive relationships. A team player who can understand and contribute to wider project objectives.