Housing Officer

Salary: £21.83 per hour

Housing Officer

Temporary contract – urgent requirement

Rate of pay up to £21.83per hour, dependent on experience

37 hours per week

Our client is a not-for-profit housing association based in Luton. We have an urgent requirement for an experienced Housing Officer to start ASAP, to support with volume of work for a minimum of 2-weeks initially.

Car driver and access to own vehicle essential.

These are some of the things you will be responsible for in your role:

• Comprehensive delivery of tenancy for a portfolio of homes, including provision of a core management service responding to your customers enquiries as the main point of contact.
• Embed a great service culture that promotes and embraces high levels of tenant and community engagement and involvement. Providing a flexible and responsive service to meet the needs of our customers.
• Assessing the needs of customers applying for housing through choice based letting and our transfer process.
• Rent arrears control including filing particulars of claim and representation at court.
• Estate inspections: Inspecting communal areas and estates, raising and following up on appropriate corrective actions to customer resolution.
• Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents’ communal areas and neighbourhoods are pleasant, well-maintained and safe place to live.
• Empty homes monitoring and control, including carrying out pre-void inspections.
• ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas.
• Lettings and allocation of property, including different types of tenancy agreements.
• Generic housing management queries.
• Ensure effective delivery of new business services by working in a collaborative manner with the wider team.

Knowledge/ Experience

• of working in a customer centered environment
• Experience of working in social housing sector
• Basic knowledge of tenancy rights & responsibilities, obligations of landlord & tenant
• Experience of a housing software package e.g., SDM
• Demonstrable experience of working with vulnerable individuals and families with complex needs
• Demonstrable experience of partnership working liaison and negotiation with external agencies and partners.
• Demonstrable knowledge and understanding of equality issues and legislation and, in particular, how they impact on service(s) provided and able to integrate equality policies into service delivery

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