Helpdesk / Finance / Administrator

Our client is looking to recruit a Helpdesk/Administrator in the Barnsley area

Monday to Friday

To work 37.50 hours per week covering shifts between 7am and 6pm

An allowance is included in the salary to formalise out of hours help desk cover on a rota basis (this involves taking the mobile phone home and answering calls evening and weekend for one week in four)

This role provides Helpdesk, admin and financial support to all the fm services delivery team and tasks involved. In addition the post-holder also requires good organisational and communication skills. The post-holder must be PC literate and experienced in using a range of IT packages, especially those within Microsoft Office. The role requires someone with a flexible approach, strong planning and organisational skills and the ability to work as part of a team. The post-holder must demonstrate an understanding of the ‘Customer First’ culture.

Key Tasks:

Provision of the Helpdesk service:
Receive and process requests for services (mail/fax/emails/telephone calls)
Instruct and liase with Service Providers and FM staff
Monitor service delivery in relation to the Performance Management System and Contract requirements and ensure that any deductions are minimised.
Provide management information relating to Helpdesk Services
Undertake customer/client satisfaction checks
Maintaining communication database – example: letter referencing for incoming mail
General office duties – filing, photocopying, and word processing and dealing with Financial administration (processing invoices, checking expenditure against budgets, eProvision of the help desk service in accordance with the Contract Procedures and
H&S Procedures
Provision of support for general and financial administration duties
Undertake any other reasonable duty as directed by your line manager

This is a SkyBlue Solutions vacancy and we are operating as an employment Business/Agency in this instance.
As an Equal Opportunities organisation SkyBlue guarantees that all applicants will receive equal treatment within our application and selection process.

We will endeavour to meet the individual needs of all our applicants and make any reasonable adjustments that you may require during the selection process and beyond. Please let us know what adjustments you may require when submitting your application.