Hanley Customer Service Advisor

Rullion Resource is acting as an employment business.

We are seeking two dynamic Customer Service Advisors to work for our well-known retail client in their Hanley headquarters.

You will be working within a contact centre environment, and will be responsible for:
-Taking product orders from the company’s staff in external pharmacy branches, and updating these orders on the in-house system.
-Providing customer support to customers and pharmacy staff over the phone: this will involve troubleshooting, answering queries, problem-solving, and sometimes speaking to external stakeholders such as couriers.

This is a temporary-ongoing position anticipated to last for 6 months, although this may change dependent on the business need. There are two shifts available – each £8.45p.h-, so please only apply if you will be able to commit to at least one of these:
A) 12noon-5pm on Monday, Tuesday, Wednesday and 10am-6pm on Thursday and Friday (30 hours)
B) 2pm-6pm Monday-Friday (20 hours)

The ideal candidate will have a personable and confident telephone manner, the ability to type and update systems quickly and accurately, and excellent complaint handling skills.

If interested, apply immediately!
Send your CV to Caitlin Horsfield by emailing tcg(at)rullion(dot)co(dot)uk with the subject header ‘ Hanley Customer Service Advisor’.