Customer Service Advisor

Are you passionate about delivering a great customer experience? Yes? Then we would love to hear from you.

WagedayAdvance is a subsidiary company of Speedy Cash.

Speedy Cash was formed in 1997 by three childhood friends who opened their first store in California. They now have over 250 stores across the USA, Canada & the UK.

WagedayAdvance have 178 employees based in our customer focussed contact centre in Leeds, we are looking for experienced customer service advisors to join our teams & help us to deliver a “World class customer experience”. We currently provide our customers with a short term loan product which is regulated by the Financial Conduct Authority.

We are looking for dedicated individuals who have a positive can do attitude and have a real passion for delivering outstanding customer service.

The purpose of the role of Customer Experience Advisor is to provide a friendly and professional service to all our customers, presenting a positive impression of yourself and WagedayAdvance.

Based in Leeds City Centre we offer a competitive starting salary of £26,000 28 days annual leave (Inc bank holidays), an excellent working environment, employee engagement, company pension scheme & fantastic training.

We also offer all our employees the opportunity to take advantage of the following saving schemes;

Cycle to work; saving you up to £1000 on your new bike.

Childcare Vouchers; pay for your childcare through your gross salary bringing you tax free savings.

Shopping discounts scheme; bringing you savings on almost everything from reducing your weekly supermarket shopping bills to 10% off your next flight. There are a wide range of vouchers, discounts and cashback incentives offered across high street stores, entertainment venues & restaurants. There are also additional discounts available in healthcare services, and home improvement retailers.

The successful candidates will have:

* Experience of working with customers / members of the public

* The ability to communicate with people at all levels – both orally and in writing

* A good general standard of education – both numerate and literate

* The ability to work to targets and deadlines in a fast paced environment.

* Previous contact centre experience (desirable)

This position is fulltime (37.5 hours per week)

You will need to be flexible and available to accommodate our rotating weekly shift patterns that are currently in operation to cover our opening times.

Our opening hours are Mon – Fri 8am – 8pm, Sat 9am – 5pm & Sun 10 – 4pm

WageDayAdvance is an exciting company to work for. As we continue to grow, and provide an excellent standard of training, we will always strive to ensure our employees achieve their best results. Our atmosphere is friendly, and all departments work closely together to achieve our shared goals. We offer the chance to work with the brightest minds in the business in an energetic work environment, which is focused on innovation, creativity, and collaboration.

If you would like to take advantage of this opportunity then please send your application in today.