Customer Service Advisor

Salary: £26,000 – £27,120 per year

We are currently recruiting for a Customer Service Advisor for a busy distribution company based in Halifax (HX1).

This is a permanent role, and an excellent opportunity for enthusiastic candidates with a passion to provide outstanding customer service to join our client’s growing Customer Service Team.

Candidates must be fluent in both English and Polish.

Required Skills/Qualifications:
· Have an excellent level of verbal and written communication skills in both English and Polish
· You should have previous experience of dealing with customers over the phone.
· Experience in a similar role, call centre or sales would be beneficial.
· You need to have an ability to find proactive solutions and effectively deal with various scenarios in a high-pressure environment.
· You will have a good level of negotiation skills and positive can-do attitude.
· Excellent listening skills with a patient and calm approach.
· Strong organisation skills and an ability to prioritise tasks in a timely manner
· Demonstrate good skills in the use of MS Office especially Excel.
· Ability to work independent and using excellent interpersonal and relationship-building skills, supporting other team members.
· Willingness to learn on the role with an ability to be flexible, innovative, and creative while working smartly in a fast-paced, high growth environment

Duties include, but are not limited to:
· Working with and building relationships with the client’s national client base
· Assisting customers with order amendments, always ensuring that you are liaising and communicating with relevant departments through this process.
· Informing customers of any product delays and handling queries and offering solutions.
· Dealing with delivery failures and offering customers immediate solutions and advice in these instances.
· Work closely with the client’s delivery team ensuring that you are offering solutions within set guidelines – understanding the logistic challenges presented and how this might affect the company and the customer.
· Providing advice, problem-solving, and resolutions to customers who have experienced product issues.
· Processing and arranging the safe return and /or exchange of an order.
· Monitoring product quality issues, flagging, and providing feedback to your manager.
· Resolve all customer questions and queries via webchat, phone, and email within a set SLA’s.
· Handling all queries regarding customer account information and marketing preferences.

Hours:
– Monday to Thursday, 09.00am-18.00pm
– Friday, 09.00am-17.00pm

Salary and Benefits:
– £26,000 – £27,120annual salary dependent on level of experience
– 28 Days Holiday (20 days + 8 bank holidays)
– Free Car Parking
– 12 weeks Temp to Perm probation period through our agency and then a permanent contract with the client

Click APPLY to submit your CV.

Due to the high number of online applications, if you have not heard from us within 7 days, your application has unfortunately been unsuccessful on this occasion.

Need help with your CV? We also offer a free consultation on CV advice and writing services. Contact us via our website or social media for more information.