First Line Support – IT Helpdesk

Technical Helpdesk – £19500 – Southampton

IT Helpdesk, Technical Support Analyst

We are currently recruiting for professional and talented Helpdesk Advisors for this highly successful, expanding business based in Southampton.

This is a busy and challenging role with varied duties and great career prospects for the right people…

Whilst notice periods can be accommodated, our client is keen to appoint candidates who are available immediately, so please read on and apply urgently…

The Role:

Busy and exciting. Main duties will include being a first point of contact for customers who have purchased high value, technical products. You will take overall responsibility for logging calls and following basic diagnostic processes to troubleshoot and offer immediate ‘fixes’, whilst ensuring great customer service!

In addition, you’ll provide technical advice, escalate issues where necessary and use remote technology to fault find and install new technology and updates as necessary.

Requirements:

In order to apply for this rewarding position, in addition to a positive personality and proactive manner you must have previous experience within an IT/ Technical help desk environment.

Excellent customer service skills are essential, as is a great telephone manner. You should also be happy to work rotating shifts over the following pattern – 6am – 6pm for four days, four days off, then 9am – 9pm for four days followed by four days off.

For more information please contact Louise at Dynamite – urgent applications are encouraged.

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.