1st Line Epos (IT Support / Helpdesk / Service Desk Analysts)
Full job description
Human Capital Ventures
Salary: £26,000 per year
1st Line EPOS (IT Support/Helpdesk/ Service Desk Analysts)
Extra Technology is currently recruiting on behalf of an industry leading IT Vendor and Outsourced Provider for a number of 1st Line EPOS Helpdesk Analysts to provide phone based support to customers on EPOS, chip & pin, till systems and retail technology.
Candidates should have strong interpersonal and communication skills and possess basic IT troubleshooting knowledge with any prior commercial experience working in IT support beneficial with specific skills in EPOS, chip & pin, till systems and retail technology desirable.
Under the direction and support of your Supervisor or Service Desk Manager, as EPOS Helpdesk Analyst you will be accountable for the resolution of a high volume of customer incidents and requests; working closely with your peers and colleagues across the team as well as Senior Management ensuring appropriate service delivery within set Key Performance Indicators.
As EPOS Helpdesk Analyst you will provide a single point of contact for the customer’s technical issues and will need to be comfortable working in a fast paced environment, against tight deadlines, handling a large volume of calls and incidents.
Our client is operational 24x7x365, so applicants must be flexible with regard to working hours and be able to commit to various shift patterns including nights and weekends. A starting basic Salary: £26,000per year is offered with corporate benefits and anti-social shift allowance of up to 20%.
Please forward CV details for immediate consideration.
Salary: £26,000 per year+ benefits + Anti-social shift allowance
Type: Permanent
Location: Letchworth Garden City
To apply for this job please visit definitejobs.co.uk.