3rd Line IT Support

Salary: £180 – £240 per day

We have an exciting opportunity for someone passionate about a career in IT, to work within our Clients’ fast paced, friendly IT Solutions Company.

On offer, is not only a great salary structure, but real training and progression opportunities, so you’ll have the chance to develop your skills and fulfil your own personal career goals.

We are looking for a Candidate who is passionate and focused on Client Service, with a great attitude towards your work. Within this busy IT Company, you will need to have a pro-active approach to dealing with and resolving tickets efficiently, as well as playing an active role within the team and company.

Technologies you must have experience with:

* Must have experience within an MSP

* Microsoft Operating Systems (desktop and server 2008 – 2016)

* Office 365 (licensing, setup, migration)

* Microsoft SQL Server (building, installing, upgrading and migrating)

* Hyper-V

* Active Directory, Group Policy, DNS, DHCP etc.

* VPNs, Routing and Firewalls

* Networking – LAN, Security, SSL, IP Routing, Switching

* Anti-Virus platforms – Sophos

* Backup solutions (Various)

* Replication and DR Systems

* Fail Over Clustering

Your responsibilities will require skills in the following areas:

* Excellent phone manner

* Genuine desire for a career in IT

* Enthusiastic approach to your work

* Attention to detail

* Working under pressure

* Excellent time keeping

* Customer satisfaction

* Team spirit is a must!

The Role:

The successful candidate will provide technical support services to SMEs throughout the UK and Internationally on I.T and telecoms products and services. This position will involve managing phone calls, live chat and working within the ticketing system for their large client base.

You will provide technical support from our primary base in Steyning between the hours of 9am and 5:30pm.

An excellent telephone manner is essential, site work will be part of the position – you must be smart and presentable

Microsoft qualifications are beneficial although not a necessity. Training/Support will be provided; however, in order to be successful in this role, self-learning is essential.

37.5 hours per week

You must have a full UK driving license (clean) and your own vehicle

Why you will love working for us:

* Small friendly team (everyone here is pretty awesome!)

* Real progression opportunities

* Onsite parking

* Free fruit in the office

* Free tea and coffee

* Team Lunches on the Company

* Pizza Friday’s

* Flexible Working within full time hours.

* Casual dress code with branded polo shirts.

* 25 days holiday plus bank holidays

If this is the perfect opportunity for you, please apply via Solve Recruitment.