Customer Services & Planning Administrator

Salary: £27,600 – £28,800 per year

Job: Customer Services & Planning Administrator

Type: Permanent – Full Time

Location: Needham Market, Suffolk

Salary: £

Brooks-Harper Recruitment Ltd is delighted to be recruiting for a Customer Service & Planning Administrator on behalf of our long-established client.

This is a permanent role from day one, directly with the company. The core working hours are Monday to Friday 8.30am-5pm.

The Job role:

You will be responsible in aiding the successful delivery of a highly responsive service to individual customers, through being a team player, with customers and peers. You provide and deliver an effective and efficient administrative support for all customer enquiries and sales orders along with purchasing and planning.

What you’ll be doing: Main responsibilities:

Customer Care

Provide a professional focused service and relationship with customers and have the ability to go the extra mile for them. You will:

* Ensure high levels of customer satisfaction

* Respond to customer queries via a range of communication channels including phone, email, and post.

* Manage incoming calls promptly and efficiently

* Provide accurate, valid, and complete information by using the correct processes and methods within the department

Administration

* Updating computer-based systems efficiently and accurately

* Responsibility for creating production paperwork including the job specification, for existing & new jobs when required and in the absence of the Purchasing/Sales Administrator

Working closely with the Production Manager on delays to ensure accurate information is received to be communicated to customers (i.e., any delays) to ensure dispatch deadlines are achieved

* Accurately raising delivery notes

* Booking in collections and arranging transport effectively and on time.

* Liaising with customer and suppliers to ensure a timely delivery of components for upcoming slots.

* Upon receipt of a customer order, raise sales order, act and confirm production dates and send back to the customer.

* Assist the Production Manager with customer complaints, providing the appropriate information to allow the complete investigation.

* Communicate with customers on completed quality investigations as and when required.

* Liaise with other departments to ensure customer satisfaction remains a priority

* Produce internal and external reports and data analysis when required eg stock/wastage and finished goods

* Ad-hoc administrative duties as required by the Production Director

* Purchasing component parts for assigned accounts and following specifications to ensure that goods are purchased at the best price and lead time to meet production schedules.

* Attend regular meetings to discuss ongoing and future planning requirements.

You & What you’ll bring to the role: Person Specification

Job Specific:

* Knowledge of Sage

* Experience in a manufacturing environment

General:

* Strong phone handling skills and active listening

* Ability to multi-task and use time effectively

* Possess the ability to work on own initiative and as part of a team without constant supervision

* Dedication to providing excellent customer service

* Ability to quickly learn and understand various systems, processes, and procedures

* A flexible approach to changing priorities

* Ability to prioritise workload

* Excellent written skills and eye for detail

* Ability to work under pressure and to deadlines

* Good organisational and planning skills

* Excellent computer proficiency

Applications: How to apply

We would love to see a copy of your CV. Please via this advert or via one of our other methods.

LinkedIn – Facebook – Our Website – This advert -Via email

Is this the ideal job for you? Please do not delay. This is an excellent opportunity to be part of a dedicated team in a permanent job. Apply today!