Multi-Lingual Customer Service Advisor

Multi-lingual Customer Service Advisor

HPCareers are now recruiting for a highly professional Multi-linguist Customer Services Advisor. We are representing an established international and award winning company who lead the way in innovation/sustainability as they continue their considerable year on year growth.

Role Purpose
To support UK and overseas business customers in their requirements, enquiries and discrepancies. To promote and demonstrate the companies excellence with the promise of a world class service.

Responsibilities
Speaking with UK and overseas business customers regarding product requirements
Gathering information from customers to ensure the best solution and product is sourced
Defining to each business customer the manufacturing process and lead time and commiting to SLAs
Underataking rigorous daily order management to ensure smooth processing to meet commited deadlines for each customer
Constantly updating each customer on progress to achieve the 100% customer service satisfaction
Developing excellent relationships with all customers, gathering as much information about their business in-order to improve experience and Identify the key satisfaction drivers for your customers
Develop productive internal relationships within your team, internal departments, Field Sales, management and Directors.
Focus on developing a strong product knowledge to be able to engage more with customers as well as designers
Using a variety of IT systems including MS office, word, excel, outlook, internet, bespoke databases etc.

Skills Required
Languages of value are: French & Spanish.
Professional customer service career history
Educated to degree level
Strong IT skills

Rewards
– Excellent holiday package
– Company pension
– Training and development opportunities
– Stunning working environment
– Free parking