Customer Services Operatives (Alarms)

Customer Services Operatives (Alarms): Customer Services Operatives (Alarms) are urgently required to provide appropriate responses to inbound alarm signals for one of Europe’s largest independent alarm response handling companies, offering long term, stable career opportunities. The position would suit applicants that enjoy telephony based work within a contact centre environment

Customer Services Operatives (Alarms) will action inbound alarm calls within the extremely busy control centre, including liaising with policy holders, 3rd party companies, and dispatching emergency services when required. The role involves a significant amount of telephone work in a busy working environment, at all times acting in a professional manner.

Applicants should enjoy providing telephone (and email) based customer services and associated administration via computer data entry. Full training will be provided.

Minimum Requirements:

– PC literate: (RSA / Word Processing skills)
– Enjoy multi-tasking in a busy, contact centre environment
– Excellent customer care skills and telephone manner
– Accuracy and attention to detail
– Positive, self-motivated, flexible approach to tasks and pro-active
– Ability to work independently as well as part of a team
– Good verbal and written communication skills
– Any experience in the security industry, is helpful but not essential.

PSS SIA licence holders or customer service / call centre experience would be of benefit but not essential provided you have a strong customer service approach. This is an exciting opportunity to join a long established company offering long term career stability and prospects

Full on the job training will be provided. Working hours are via a 12 hr shift pattern of 4 days on 4 days off to ensure 24/7 365 response cover to domestic and commercial customers.