Customer Service Coordinator

Salary: £30,000 – £34,800 per year

As a high performing business, our client is looking for high performing Customer Service Co-ordinator who will be based in their office in West Kent.

You’ll provide the Company’s customers with an efficient, accurate and responsive customer service by receiving customer communications and co-ordinating contractors and internal customer service staff to ensure all issues raised are monitored and satisfactorily resolved, through the 2-year warranty period and beyond in accordance with the commitments to exceptional service.

You will manage department diaries and arrange appointments for service calls, raise instructions and defects notices via the customer service database to Contractors, Suppliers and Site Managers and monitor and report the progress of works. You’ll be responsible for ordering materials via the Buying Department or directly with suppliers and log incoming invoices and tie-up with contra-charge notices.

Suitable applicants will ideally come from a new homes customer care background however, we will also consider Applicants who have worked in a similar role, coordinating Planned or Reactive Maintenance to domestic properties.

You’ll have strong communication skills with experience of working in a fast paced, busy environment whilst always delivering a high standard of customer service. You must be computer literate with a good knowledge of Microsoft Word, Excel and Outlook.

Hours are Monday to Friday