Part-Time Customer Service Agent

Salary: £26,000 per year

Apple Recruitment are looking for a Part-time Customer Service Agent on behalf of their client based in Craigavon.

Duties include:

The key purpose of this role is to deal efficiently and accurately with a wide range of customer enquiries, primarily via call handling but also though other offline channels such as email, Twitter, Facebook and Web based chat.

The job role involves:

• Ability to manage customer contacts by phone, social media and email
• Carry out administration and other related duties as required during times of low call activity
• Provide a call handling service in line with current customer service guidelines
• Record fault and emergency customer enquires on relevant IT systems when required
• Ensure hazard and other escalated calls are directed to the Shift Leader in real time.
• Ensure effective communications with other internal departments
• Have ability to respond during escalations and times of staffing issues.

Essential Criteria:

• Grade C or above in GCSE English and Maths or relevant experience
• Strong customer focus
• Excellent attention to detail
• Good decision making and problem solving skills
• Experience in managing difficult customers and resolving customer complaints
• Working knowledge of MS Office, email and internet

Further Details:

• £26,000 per year increasing after 12 weeks
• Temporary ongoing
• Part-time – Hours as per below
  
  • 3 x 8 hour shifts per week on a rota basis
  • (weekday evenings from 3.30pm – 11.30pm)
  • (Sat, Sun and Bank Holidays early shift 7.30am – 3.30pm)
  • (Sat, Sun and Bank Holidays late shift 3.30pm – 11.30pm)
  • 1 weekend off in every 3.

If you wish to apply or would like more information, please email your CV in Microsoft word format to Simone by clicking on the link below

Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.