Customer Service Advisor / Transaction Monitoring

My client, an international leader in the financial services industry, is looking for an intelligent and motivated customer service advisor to join their fast growing team. This is an excellent time to be joining this international company as they are in a period of high growth and there are plenty of opportunities for career progression.

As the ideal candidate, you must be degree educated with high educational results from A level upwards. You will possess excellent written and verbal communication skills, as well as an analytical mind and great attention to detail. You will also have a back ground in customer service, preferably within a financial organisation.

The role includes:
– Providing top quality customer service to international customers via phone, email and chat
– Dealing promptly and effectively with transactions and queries
– Screening and verifying customers
– Reviewing customer activity and identifying and suspicious transactions
– Monitoring and release transactions
– Ensuring emails are answered promptly and efficiently

Essential Skills and Experience:
– Excellent verbal and written communication skills
– Educated to degree level with excellent educational results from A level through to Degree level
– Highly intelligent, articulate and analytical
– Willing to work night shifts (up to 6 nights per month) and occasional weekends
– Previous financial services experience
– Customer service experience

The company offers a very generous remuneration scheme for the night shifts as you will earn an extra £90for EACH night you work on top of your salary.

Only candidates with the required experience will be considered.