Customer Service Advisor

Job Type: Permanent Location: Fleet, Hampshire

Customer Service Advisor

Resume-Library is the newly-launched fastest growing global site to top UK job board CV-Library. A global talent platform like no other, Resume-Library is helping job seekers find their dream career, whilst supporting top recruiters looking for the best talent. Our vast database holds resumes for job seekers from across the globe in all sectors and at all levels.

Resume-Library is part of CV-Library the multi-award winning job board that’s been helping match people to jobs since 2000. We are rapidly evolving into one of the biggest and most dynamic online media organisations in the UK, and the exciting news is we’re growing beyond all expectations.

We now have the opportunity for a dedicated Customer Service Advisor to join our team and help with the continuing expansion of our global platform.

As no previous experience is required, this position offers you the unique opportunity to begin a rewarding career in customer service within a leading organisation and gain instant international experience within the American market.

Working hours are:
Monday to Thursday, 1.30pm – 10.00pm.
Friday, 11.00am – 7.30pm

Key Responsibilities

• Speaking to existing customers on a daily basis ensuring they are getting the most out of Resume-Library
• Resolving any queries customers may have using the website either over the please apply line
• Advising customers on how to improve their experience and results
• Confidently and effectively dealing with complaints
• Assisting the Sales Team with customer retention and renewals
• Having a detailed knowledge of the company’s products, procedures and processes to enable problems to be dealt with as they arrive, often dealing with issues under extreme time pressure.

Essential Criteria

• Extremely organised with a high level of attention to detailed
• Ability to mutli-task and work as part of a team.
• Be a team player with confidence, energy and enthusiasm
• Polite and professional telephone manner
• Excellent literacy and numeracy skills
• Good PC skills with ability to learn new systems quickly

We are based at the Waterfront Business Park, Fleet, just a 2 minute walk away from the mainline station with direct links to London Waterloo, Basingstoke, Winchester and Southampton.

Why work for CV-Library?