Customer Service Advisor
Full job description
ALH Recruitment
Salary: £26,000 per year
Customer Service Advisor – Huntingdon – 19,000/21,000
ALH Recruitment are looking to recruit a Customer Service / Sales Advisor for our client, a market leader in their industry who continue to grow and dominate their market.
Excellent Customer Service skills are essential for this role:
Duties:
* Answering incoming sales calls from existing and new residential customers
* Pricing Residential and Non-Construction customers’ sales enquiries using the pricing resources provided
* Taking orders and processing payments for residential customers that you have quoted.
* Offer a high level of customer service, ensuring a positive customer journey
* Responding to emails in a professional and timely manor
* Understanding the needs and requirements for the residential market
* Entering all quotations into the CRM system, recording notes, and maintaining your individual priority pipeline by continuing contact with the customer
* Converting quotations into orders via strong sales knowledge and regular customer contact.
* Cross-referencing daily online enquiries created to ensure all cross-selling opportunities are maximised
* Building quick relationships with customers
* Undertaking sales/marketing campaigns
* Upholding a high service level across residential phone lines
* Managing price increases for the Non-Construction Market
* Understanding the portals and encouraging companies to use them
* Feeding back KPI statistics to management on a weekly basis
* Providing feedback to manager on competitors and market information
* Work closely with Sales Supervisor to ensure a joint approach to residential customers and online promotions
If you feel you have the skills and experience to step into this exciting Customer Service Advisor opportunity, please apply below:
To apply for this job please visit definitejobs.co.uk.