Customer Service Advisor – 12 Month Contract

Secondsite Recruitment has just registered a Fantastic Opportunity for a Customer Service Advisor on behalf of their client based in Abingdon offering a Salary: £26,000per year and the following benefits

Offer Package;
Salary: £26,000per year
Location: Abingdon
Benefits: 25 days holiday + Bank Holidays
Company pension scheme
Private medical insurance
Income protection insurance
Death in service insurance
Subsidised gym membership

Purpose of the Customer Service Advisor Position:
*To represent the company by telephone and provide customers with a helpful and efficient administrative service, thereby ensuring good customer relationships and the achievement of annual sales targets.

Key Responsibilities & Accountabilities:
*To represent the company services to existing and potential customers, providing advice and explanations of the process and administrative procedures in a friendly and informative manner.
*To obtain market information and increase sales by calling existing customer groups and potential customers who have registered their interest by responding to marketing activities.
*To input customer details and case data into the computer with a high level of accuracy so that laboratory systems and letter programmes can operate efficiently, and customer confidentiality can be maintained at all times.
*Able to create accurate written communication in response to customer enquiries.
*Maintain a high degree of customer confidentiality at all times.
*Liaise with customers regarding appointments, kits and payments.
*To ensure that cases progress in a timely fashion by checking case information and following up with customers by letter or telephone.
*To answer questions about the progress of a customer’s case by referring to computer and file records and through liaison with departments, where appropriate, in order to provide a timely and efficient information service to customers. Where necessary Customer Service Advisors may be required to pacify disgruntled customers.
*Maintain a calm and professional approach when dealing with customer complaints and sensitive situations.
*Develop proficiency in all team activities to become multi-skilled.
*Participate in projects and meetings to identify process improvements and share best practice.

Candidate Specifications;
*Previous experience within an telepone based customer service role
*Experience working within a call centre environment
*Computer literate with MS Word, Excel and in house database packages
*Sensitivity and empathy
*Patience
*Numerate and literate
*High level of accuracy and attention to detail
*Flexible and able to handle a range of tasks
*Calm and composed in busy times
*Confident and skilled telephone manner

If you are interested in this position and believe you would be suitable then please apply.

If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.