German Speaking Customer Service Representative

FRENCH SELECTION UK
German Speaking Customer Service Representative
Customer Service, German, Sales Coordination, Order Processing, Manufacturing, Supply Chain, Logistics, SAP Software, Manchester, Lancashire North West England
Salary: £31,200 – £32,400pa + Bens
Location: Manchester, Lancashire
Ref: 66CMG

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Please visit the French Selection UK website, vacancies section, search: 66CMG
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

Company Profile:
Our client is an industry leader with a large international presence

Responsibilities:
To be the main point of contact for German speaking customers (B2B)

Main Duties:
– Maintaining and building relationships with German speaking customers
– Dealing with all customer enquiries
– Internal communication with customers, sales managers, sales representatives, warehouses and manufacturing sites
– Managing and following up orders
– Processing invoices and all other payment documents
– Communicating internally with all departments to achieve customer satisfaction
– Negotiating prices with suppliers
– Monitoring customer demand and providing feedback to relevant departments
– Maintaining good working relationship with the field sales department and specific accounts

Candidate Profile:
Fluent in English & German – written & spoken
Significant previous experience in Customer Care preferably in technical or manufacturing background
Educated to degree level
Strong working knowledge of Excel, SAP or similar programme and Microsoft Office
Strong communication and organisational skills
Able to work under pressure and autonomously
Excellent negotiation and project management skills

Salary: £26-27k pa + benefits (25 days holiday, Pension Scheme, Health Care, Free Parking)

French Selection UK, the leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.