Claims Team Assistant

Salary: £30,000 – £72,000 per year

Do you want to work from home?

Do you have insurance claims experience?

Do you have experience of indemnity policies?

83013 Claims Team Assistant Remote / Home based / WFH £30,000 – £72,000 pa

WE WANT YOU TO BE:

Energetic, emotional intelligent, confident, self-driven, flexible, and innovative person. You will be assisting the Complex Claims Handlers and Complex Claims Team Leader on daily basis. Your responsibilities will include but will not be limited to; collating and verifying data of Complex Claims for referral to Underwriters, recording keeping, resolve customer queries (phone, email, or portal). You will need previous insurance claims experience.

WE’LL NEED YOU TO BE ABLE TO:

Effective day to day management customer queries; excellent communication with internal and external customers, suppliers, and loss assessors

Collect information from customers and Complex Claims Team to ensure swift resolution of queries.

Arrange and manage alternative accommodation for customers

In liaison with the Complex Claims Handlers gather, collate, and submit Complex Claims Reports for referral to Underwriters. Including verifying the accuracy of financial data.

In liaison with the Complex Claims Team and Building Surveyor Team, manage system claim reserves and payments ensuring that Total Incurred values are as accurate in the shortest period possible and maintained as such until the claim is concluded. 

Support the Complex Claims Team, Complex Claims Team Leader, and Customer Relations Team with complaints and those involving the FOS.

Manage Complex Claims Handlers diaries, manage Complex Claims Team Leader’s diary

Analyse reports and flag concerns

WE’RE LOOKING FOR:

Skills required 

Excellent interpersonal and customer service skills.

Negotiation, questioning and decision-making skills.

Excellent coordinating and analytical skills.

Communication skills and confidence when dealing with people, often in difficult circumstances.

Active listening skills.

Organisational and time management skills.

Ability to work well under pressure and meet deadlines.

Commercial acumen. 

Ability to think strategically.

Initiative and the ability to adapt quickly to different situations.

Excellent numeracy and literacy skills.

Discernment and the ability to assess a situation objectively. 

Attention to detail and sound report-writing skills.

Tact and assertiveness when dealing with customers who may be distressed or angry.

PC literate with good administrative skills.

High level of confidentiality

Motivation 

Excellent organisational skills.

Helpfulness and a passion for customer service.

Driven and enthusiastic – meets or exceeds targets.

Empathy and understanding.

Confident and professional attitude.

Excellent negotiator.

Active and energetic.

Ability to take on increased ownership and responsibility when necessary.

Experience / knowledge 

Minimum:

At least 5 years previous experience of working in an insurance claims related handling role.

High level understanding of insurance/indemnity policies and legal structure

Qualifications

Minimum:

‘A’ level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy skills & written English. 

Ideally: 

Relevant experience in a similar role