Water Claims

Salary: £26,000 – £26,400 per year

Do you have insurance claims experience?

Do you want the flexibility to choose to work from home?

02989 Escape of Water Claims Handler Tonbridge £26,000 – £26,400 per year TN9 1EJ

Providing world class, full lifecycle claims handling and to act as the primary customer contact in managing a portfolio of Escape of Water claims. 

We’ll need you to be able to:

Advise policyholders on general queries and insurance claims issues for relevant or related peril

Build policy-holder confidence by developing rapport and listening to each and every policy holder specifically

Check that the policy covers the claims

Take a methodical approach to each claim and working through the processes with each policy holder

Request and gathering documents and information from customers such as receipts, photographs or accident reports

Arrange for payment to be made within authority levels

Manage a high volume portfolio of fast paced claims through prioritising by individual circumstances from set up to settlement 

Liaise between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims

Perform basic fraud checks, and escalating any fraud alerts or suspicious circumstances to the Counter Fraud team

Manage multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policy holder

Negotiate settlement of claims both verbally and in writing

Assist with overflow calls during peak times where necessary

Constantly seek improvements in how we deliver excellent customer service

Ensure that SLA’s and KPI’s are met and maintained consistently

Undertake any individual or team task or activity reasonably requested and in line with the company values.

We’re Looking for:

Skills required 

Tact and assertiveness when dealing with customers who may be distressed or angry

Ability to work well under pressure and meet deadlines

Ability to take on increased ownership and responsibility when necessary.

Good spoken and written communication skills

Accuracy and attention to detail

Excellent organisation and time management skills

PC literate with good administrative skills.

Good spoken and written communication skills

Accuracy and attention to detail

Excellent organisation and time management skills

PC literate with good administrative skills.

BENEFITS:

We are currently building our own fully equipped gym in Tonbridge office, which will be available to all employees Monday to Saturday.

We Salary: £26,000 – £26,400premium for great customer service, i.e. every 5* review received in their name on Google or Trustpilot. 

We pay discretionary performance-based bonuses every May, which is capped to 10% of the annual salary. 

We heavily invest in talent management! Currently have 10 employees studying CII, 5 will start shortly Surveying degree (level 6) course, 3 studying surveying level 3 and 1 employee studying public relations. We are delegating at least 10 employees a year to get a fully funded professional qualification.

We have a standard pension scheme with People Pensions.

Big parking, and we are located very close to Tonbridge Station (10 minutes’ walk). We are 2 minutes away from big Sainsburys, and 5 minutes away from town centre. 

Offering free Coffee/team facilities

Great Social events, such as Summer Party and Christmas Party. We also do a lot of charity and social events through the year.

Drive / motivation 

Helpfulness and a passion for customer service

Drive and enthusiasm for meeting targets

Empathy and understanding

Confidence & a professional attitude

Experience / knowledge 

Experience of working in an insurance claims handling role is essential, whether from the repairs or the claims side. 

Ideally will have knowledge of the building repair process from drying through to completion, or good knowledge of the escape of water peril.

Qualifications

Secondary education with qualifications in Maths and English, Must be numerate.