Motor Claims First Response Negotiators / Handlers

Motor Claims First Response Negotiators / Handlers

Through expansion, our client, a young, dynamic, innovative organisation, are seeking to recruit skilled and trainee Negotiators to work within our Claims First Response Unit.

Full in house Training will be provided to the successful candidates in addition to support with Professional Qualifications.

The Position (s):

Reporting to the First Response Unit Section Leader and Claims Operations Manager the successful candidates will be responsible for collation and supply of all information relating to new claims to the technical claims handlers.

The First Response Unit moves to assist in the mitigation of claims by making offers of assistance as appropriate to third party persons at an early stage to support the success and continuing growth of the company and the department; as well as being the first port of call in the highlighting of potentially fraudulent claims or large losses.

Profile:

To handle all incoming claims be they via the post, telephone, e-mail or any other route.
Claims to include motor accident, theft, fire, malicious damage for our various classes of business.
To ensure all relevant information is collated and recorded.
Identification of cases which have the potential to be large losses or those which fall within the criteria for notification to our Reinsurers’ these would include those cases which involve a prestige vehicle, several claimant parties or catastrophic third party injury or fatality; in order for these to be highlighted to the section leader.
To be the first port of call in the screening of potentially fraudulent claims or misrepresentation.
To compile detailed but concise notes enabling a seamless transfer of this information and the file to the technical teams.
Identification of cases where it is clear that a policyholder is at fault and therefore to be able to make the required offers of assistance to the third party.
Identify cases where it would appear the loss falls outside the terms of the policy coverage.
To be able to advise policyholders and third party’s of the claims process.
To ensure the correct paperwork is sent to policyholders and third parties.
To deal with incoming post on a daily basis.
To maintain a ‘clear desk’ policy.
To assist with other sections of the department on an ad hoc basis as required and as FRU duties allow.
Ideally the successful candidate will have a good telephone manner, willingness to learn, an eye for detail, an ability to work individually and within a team and good written and spoken English.

Desirable but not essential qualities would also include previous experience of handling the general public in any form and previous experience within an insurance or financial environment.