Claims Administrator/ Receptionist

The Role On behalf of our client, we are seeking a Claims Administrator / Receptionist to join a busy team. This role combines front-of-house reception

duties with end-to-end claims processing and general office administration. Reporting to the Claims Team Lead, you will support clients, insurers, and internal teams while helping to maintain a professional and efficient office environment.

Responsibilities will include Answer and direct incoming telephone calls professionally. Take accurate messages and ensure they are passed on correctly. Act as the first point of contact for visitors and callers. Process and manage claims accurately from start to finish. Enter and update claims on internal systems and spreadsheets. Produce and prepare claim documentation and payment packs. Scan, file, and email claim-related documents. Liaise with insurers, engineers, and clients. Produce invoices, including storage, recovery, repair, and VAT where applicable. Monitor and chase outstanding payments. Assist with cheque processing, allocation, and filing. Maintain stationery and office supplies. The Person The ideal candidate is highly organised, detail-oriented, and has excellent communication and telephone

skills . You will be proactive, reliable, and comfortable working in a busy office environment. Strong attention to detail and accuracy. Excellent communication and telephone manner. Highly organised with good time management. Proficient in Microsoft Office and basic office systems. The Salary £30 – £33,600 per annum (depending on

experience ). The Hours Full-time, 37.5 hours per week, Monday to Friday, 8:30am – 5pm with a one-hour lunch break. The Location Hambrook, Bristol – office based. Access to your own transport is advantageous due to limited public transport links. The

Benefits Company pension. On-site parking 22 days’ holiday plus bank holidays