Apprentice Service Desk Analyst Gbas

Level 3 Estio IT Apprenticeships

Apprentice Service Desk Analyst

Chester

£7,500/annum

Estio Training has an exciting opportunity for an Apprentice Service Desk Analyst in Chester, with excellent transport links from Wrexham and Warrington.

This prestigious company provide innovative software and services which provide accurate and up-to-date identity information to deliver improved intelligent customer contact strategies. This is a fantastic opportunity for an enthusiastic IT Apprentice to join their growing technical team.

DUTIES AND RESPONSIBILITIES:

• Initially to act a 1st line support help desk technician
• Answering Service Desk Calls in an efficient and courteous manner helping to resolve simple issues during the call.
• Escalating tickets internally to other team members as appropriate.
• Identify and isolate technical issues and initiate action as appropriate.
• Consult with technical colleagues to resolve complex IT problems and issues.
• Represent this company in technical forums and projects.
• Document and deploy technical process and procedures.

As an Apprentice Technician within this company, you will be expected to:

• Be interested in the IT environment away from the workplace, keep up to date with new technologies and read industry specific literature.
• Answer Service Desk calls and respond to client queries online or via email.
• Deal with technical problems accordingly and promptly, fixing issues where possible remotely.
• Escalate any issues that require more senior input to the suitable person internally.

Skills Required:

• Communicate with and support colleagues, customers, and suppliers in a professional manner.
• Demonstrate excellent English oral and written communication skills
• Demonstrate proficiency in the use of standard applicable computing disciplines including change, configuration, problem, performance, and operational management.

Personal Qualities:

• Keen to learn about and to adapt to new ideas
• Interest in new technologies
• Able to show initiative and adapt quickly to new requirements
• Well presented with a positive, proactive and professional approach

Progression:

The role offers long term security and the opportunity to progress into a permanent position.

Training Provided

The Estio Training IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive twelve weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

Training will lead to industry-recognised qualifications including:

Advanced apprenticeship for IT, Software, Web and Telecoms Professionals
Level 3 Diploma in Professional
Competence for IT and Telecoms Professionals
BTEC Level 3 Extended Diploma in ICT Systems and Principles
Functional skills, Maths L2, English L2 and ICT L2
PLTS and ERR
CompTIA A+

Estio training also offer the following optional units:

MCTS on Windows 7
MCTS on MCSA, MS Solutions Associate
MCITP on Windows Server 2008
CompTIA Network+
CompTIA Security+
MCSA Windows Server 2012

If you are aged 16 – 18, have 5 GCSE’s at grades A*- C or equivalent (including English Language and Maths), and would love to work in IT, then you can apply for an Estio Apprenticeship.