1st Line Support and Service Desk Analyst

1st Line IT Support and Service Desk Analyst based in Wythenshawe, South Manchester (Manchester Airport).

My industry leading client based at Manchester Airport in Wythenshawe, South Manchester are currently looking to recruit a 1st Line Support and Service Desk Analyst to work on their IT Helpdesk supporting clients and internal customers.

The ideal candidate will have previous experience in a 1st Line Support, IT Helpdesk, Service Desk or Customer Service environments, although any experience would be well received.

The role will include elements of procurement, administration and reporting as part of the Service Desk function so understanding the all aspects of IT Support would be beneficial.

Role and Responsibilities:

• Provide a call-answering and logging function
• Log Change and Service Requests from e-mail and undertake activities associated with the request predominantly within Active Directory
• Responsible for logging queries within a measured timescale
• Identify priority calls and highlight potential problems, ensuring that targets are met in line with tight SLAs and KPIs
• To continuously improve the efficiency and quality of the service
• Strive to continually further develop technical knowledge by benchmarking off others and through self study (high level training will also be provided)

This is an excellent opportunity to be part of a rapidly growing, highly recognised organisation. This will be the start of your journey with our client and we are looking for somebody with a good mix of both of both personal and technical skills.

Applications: If you feel that this role strongly matches your skill set, please apply with a copy of your up-to-date MS Word CV and cover letter to David Spibey here at IS Recruitment based in our Manchester office.