1st Line Service Desk Analyst

1st Line Service Desk Analyst

At Neptune we combine traditional craftsmanship with cutting edge technology not only in our designs, but with our innovative business IT core that enables us to navigate a complicated supply chain from manufacturing to delivery.

Our highly talented and forward thinking IT Support Team provide technical solutions to our head office and store colleagues throughout the UK. To further strengthen the team, we would like to invite an ‘up and coming’ 1st Line Support Analyst to join us in our quest to deliver excellent service.

Key areas of the role will include:

• Identifying and logging software, hardware and networking issues
• Often in tandem with 2nd line support, work towards fast and sustainable resolutions
• Proactively communicate with the all parties involved to manage expectations
• Building PCs and laptops and supporting with networking
• Supporting end users with guidance to help improve user ability
• Playing an active role in helping the IT team develop their service delivery to the business

You’ll need to have working knowledge of Microsoft Office and Microsoft operating systems and you’ll enjoy diagnosing and solving challenging issues as well as the day to day user support. This is a busy role that will operate between 7.00am and 7.00pm but typically 9am to 5.30pm and support the team by taking part in the on-call rota.

It’s a fast paced environment, so to be one of us you need to be quick-thinking, proactive and flexible in your approach, with a ‘can do’ attitude. You’ll also be a confident communicator and thrive in a team environment. A job at Neptune will be demanding but it rewards bright, original thinking and hard work. None of us would have it any other way.

We offer a competitive salary along with a pension, super company discounts, cycle to work scheme, free gym membership and 25 day’s holiday. If you’d like to know more, please send your CV and current salary details to us.

Check out our website at neptune.com for a glimpse into our world, and follow us on Facebook, Twitter and Pinterest.

Neptune…improving the customer experience.

(If you have not heard from us within the next two weeks please assume that on this occasion your application has been unsuccessful but thank you for your interest.) No agencies please.